Asset

Monitoring

& Response

Support made simple

IT Consulting
&
Support Services

Let us eliminate the heavy lifting of technology solutions in your organization.
Our practices focus on security, efficiency, and affordability. Enjoy the peace of mind that your organization’s infrastructure is safe, reliable, and not breaking the bank.

 

Anyone can submit a support request. No need for a subscription, deposit, or even a formal business. Thinking of starting your business? IT planning is a critical part of measuring workflow efficiency, not to mention budget. Call AWT to assist with the best advice and options to grow your new or existing organization’s IT Infrastructure.

 

We are the Technology Solutions Provider.

Do you have technology? Do you need solutions for your technology? Call AWT.

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Learn how our decades of expertise can help you. Request a consultation today.

Subscription Services

For your turn-key solutions

Key Benefits

Health Monitoring & Response

Daily monitoring of assets with reporting on health statuses and alerts upon discovery of system errors and general failures. Receive preferred available technician dispatch times moments after issues are logged.

Advanced Threat Protection

Daily monitoring of virus protection with threat and infection reporting. Ensure computer assets stay safe with anti-malware, anti-exploit, and anti-ransomware defenses in place.

Easy Maintenance Schedules

Regularly scheduled maintenance preserves system performance and allows end users to maintain productivity and revenue-positive focuses.

Automatic System & Software Patches

Mitigate vulnerabilities and error potential by updating applications and entire systems in moderation under expert control.

Scalable Backup & Remediation

Ensure file backups are running on a regular basis and issues are promptly reported with remediation suggestions at the ready. Custom backup policies allow for ever-expandable storage capacity and file revisions.

After-hours Support

Schedule tickets to be tended to after hours. Technicians work around the clock to help keep your systems reliable and secure.

Self-service TeamViewer Remote Access

Remotely access your computers from anywhere in the world powered by TeamViewer.

Quick Support

Submit a support request straight from your desktop with our Quick Support form. Receive prioritized support from a technician.

Select a package for more information.

A subscription is not required to submit a support request. Click here for help.

Bringing balance to end-user and workstation performance

Businesses demand minimum downtime in the event of breaches, but more importantly they can not afford the ramifications that come from failing to have the proper recovery measures in place.

Here’s how AWT Support RMM Services prevent issues before they happen and simplify remediation procedures:

Black Box Recorder

Just like a flight recorder, our logging
system ceases only when the power
goes out. Get notified on issues big,
small, or anywhere in between.
careful and experienced analysts are
able to detect potential problems
before they arise and take action with
plenty of time to spare.

File Safe

Uninterrupted file backups exceed
HIPPA compliance standards for
healthcare industries to ensure your
data is secured and verifiably safe with
regular reports. Expandable backup allotments leave room for all the file
revisions needed for peace of mind.

Ransomware Recovery
& Remediation

Preemptively identifying issues allows
for quick and seamless rollbacks to
healthy file states, minimizing
downtime from threats to keep
efficiency rolling. Recover from an
hour, day, week, or several months in
the past worth of file history. Prevent
data loss from human errors, criminals
or rogue employees.

Monitor
Detect
Confirm
Respond
Remediate
Prevent

Monitor

Constant reports on system & anti-virus performance

Detect

Technicians promptly recognize potential issues

Confirm

Investigation of issues & solutions formed

Respond

Priority response times for on-site or remote support

Remediate

Quick fixes from technicians who know your systems

Prevent

Take action to mitigate future risks

Backups are no joke

Don’t treat them like one

Serious Performance

Our cloud network allows for a smooth backup experience that won’t hinder performance for the end user.

Serious Reliability

Backups fail all the time. We investigate and remediate every failure to ensure your critical files keep backing up day after day.

Serious Retention

Full customization over your retention policies. Need a file from a year ago? 30 versions ago? What about that file deleted 6 months ago?
We got it.

Terabytes

We backup more data than 100 elephants consume in a lifetime.
(Updated March 2021)

Customer Testimonials

Based on 123 reviews.
Denise F
Denise F
March 30, 2021.
Verified
I had my phone screen fixed today by Mike. The entire staff was great and very professional. Each time I came in, someone greeted me personally. Would definitely recommend to all my friends and family! Thank you Mike and AWT!!
William Smith
William Smith
March 29, 2021.
Verified
Great service, super polite !
Bridget Hill
Bridget Hill
March 29, 2021.
Verified
Very helpful and very kind.
rusty shackelferd
rusty shackelferd
March 26, 2021.
Verified
Mike was so friendly and understanding he was happy to answer all my concerns. I came in dreading buying a new phone turns out all it needed was a good cleaning of my charging port and she was working great. I would definitely recommend to friends and family for all their technology needs.
Yahea k
Yahea k
March 26, 2021.
Verified
Sam and Mike were very helpful and professional gave me a great deal on my phone repair
Rebecca Carol
Rebecca Carol
March 25, 2021.
Verified
They were able to identify what needed to be fixed with my iPhone & replaced my battery in less than 20 minutes. Very honest & fast service. Highly recommend for any phone repairs.
Ryan Smith
Ryan Smith
March 23, 2021.
Verified
Mike was awesome in recovering data from my son's damaged smartphone. Will definitely use them again for tech needs!
Kevin Round
Kevin Round
March 23, 2021.
Verified
Terrific place, will use them from now on. Close to home and knows what they are doing! Thank you very much
chelsea
chelsea
March 18, 2021.
Verified
They were so friendly and helpful! Got our phone fixed and working quickly. Highly recommend!

Satisfaction Guaranteed

No Commitments

Our subscription services are all month-to-month, with no contracts. We strive to improve the IT infrastructure of both our customers and ourselves each and every day.

Expert Support Around the Clock

We minimize downtime by performing maintenance during predefined times after business hours.
Submit a ticket in the evening, have it resolved by morning.