AWT Support
Clients

Asset

Monitoring

& Response

Support made simple

IT Consulting &
Support Services

Let us eliminate the heavy lifting of technology solutions in your organization.
Our practices focus on security, efficiency, and affordability. Enjoy the peace of mind that your organization’s infrastructure is safe, reliable, and not breaking the bank.

 

Anyone can submit a support request. No need for a subscription, deposit, or even a formal business. Thinking of starting your business? IT planning is a critical part of measuring workflow efficiency, not to mention budget. Call AWT to assist with the best advice and options to grow your new or existing organization’s IT Infrastructure.

 

We are the Technology Solutions Provider.

Do you have technology? Do you need solutions for your technology? Call AWT.

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Learn how our decades of expertise can help you. Request a consultation today.

Subscription Services

For your turn-key solutions

Key Benefits

Health Monitoring & Response

Daily monitoring of assets with reporting on health statuses and alerts upon discovery of system errors and general failures. Receive preferred available technician dispatch times moments after issues are logged.

Advanced Threat Protection

Daily monitoring of virus protection with threat and infection reporting. Ensure computer assets stay safe with anti-malware, anti-exploit, and anti-ransomware defenses in place.

Easy Maintenance Schedules

Regularly scheduled maintenance preserves system performance and allows end users to maintain productivity and revenue-positive focuses.

Automatic System & Software Patches

Mitigate vulnerabilities and error potential by updating applications and entire systems in moderation under expert control.

Scalable Backup & Remediation

Ensure file backups are running on a regular basis and issues are promptly reported with remediation suggestions at the ready. Custom backup policies allow for ever-expandable storage capacity and file revisions.

After-hours Support

Schedule tickets to be tended to after hours. Technicians work around the clock to help keep your systems reliable and secure.

Self-service TeamViewer Remote Access

Remotely access your computers from anywhere in the world powered by TeamViewer.

Quick Support

Submit a support request straight from your desktop with our Quick Support form. Receive prioritized support from a technician.

Select a package for more information.

A subscription is not required to submit a support request. Click here for help.

Bringing balance to end-user and workstation performance

Businesses demand minimum downtime in the event of breaches, but more importantly they can not afford the ramifications that come from failing to have the proper recovery measures in place.

Here’s how AWT Support RMM Services prevent issues before they happen and simplify remediation procedures:

Black Box Recorder

Just like a flight recorder, our logging
system ceases only when the power
goes out. Get notified on issues big,
small, or anywhere in between.
careful and experienced analysts are
able to detect potential problems
before they arise and take action with
plenty of time to spare.

File Safe

Uninterrupted file backups exceed
HIPPA compliance standards for
healthcare industries to ensure your
data is secured and verifiably safe with
regular reports. Expandable backup allotments leave room for all the file
revisions needed for peace of mind.

Ransomware Recovery
& Remediation

Preemptively identifying issues allows
for quick and seamless rollbacks to
healthy file states, minimizing
downtime from threats to keep
efficiency rolling. Recover from an
hour, day, week, or several months in
the past worth of file history. Prevent
data loss from human errors, criminals
or rogue employees.

Monitor
Detect
Confirm
Respond
Remediate
Prevent

Monitor

Constant reports on system & anti-virus performance

Detect

Technicians promptly recognize potential issues

Confirm

Investigation of issues & solutions formed

Respond

Priority response times for on-site or remote support

Remediate

Quick fixes from technicians who know your systems

Prevent

Take action to mitigate future risks

Backups are no joke

Don’t treat them like one

Serious Performance

Our cloud network allows for a smooth backup experience that won’t hinder performance for the end user.

Serious Reliability

Backups fail all the time. We investigate and remediate every failure to ensure your critical files keep backing up day after day.

Serious Retention

Full customization over your retention policies. Need a file from a year ago? 30 versions ago? What about that file deleted 6 months ago?
We got it.

Terabytes

We backup more data than 100 elephants consume in a lifetime.
(Updated March 2021)

Customer Testimonials

Based on 179 reviews.
Melissa Caldwell
Melissa Caldwell
June 21, 2022.
Verified
AWT did an amazing job amazing job repairing my older laptop screen. They also fixed some issues that were preventing it from running as fast and smooth as it should.. I highly recommend the team at AWT because they are nice, communicate well and explain everything that they're gonna do in detail for a very reasonable price compared to other geek squad repair shops
Michele
Michele
May 18, 2022.
Verified
Our first experience with AWT was perfect! My mother-in-law needed her cracked screen replaced before she left town and they were able to rush order the parts and repair within our time constraints. Up front about all costs and patiently answered all of our questions. Thank you! We will be back for any future repairs!
Dylan Duke
Dylan Duke
May 13, 2022.
Verified
Amazing service hooked me up and fixed my gpu!
Demarco J. of ChrisTypes
Demarco J. of ChrisTypes
May 2, 2022.
Verified
This was my first time using AWT. I needed to get my IPhone XR screen replaced to trade it in. Nakia attempted to buff it out because he didn’t want to charge me to replace the entire screen, but the screen was too damaged. I appreciate the attempt try to help as much as possible. Super friendly and fast service!
Michael Caffey
Michael Caffey
April 8, 2022.
Verified
Mike and his staff are incredible. I always feel guilty as they rarely even want any payment after spending an hour or more fixing my computer needs or providing education. More importantly, they never make you feel like an IT dummy and are glad to help in anyway to fix your IT issues. This is the ONLY place to go for expert IT assistance in Rockwall, and I would argue in DFW as well. Michael Caffey President Rockwall Professional Firefighters Association, Local 5057
Kevin Hamblin
Kevin Hamblin
April 6, 2022.
Verified
My hard drive and operating system crashed. AWT was able to get everything off my laptop and upload it to my new laptop in just a couple of days. Very satisfied with their service and will absolutely be back.
J Teezy
J Teezy
April 2, 2022.
Verified
I got my Note 20 remodeled in a timely manner, buy Mike at AWT. And Mike is the man! I now have a working screen, a new backing, and he also fixed my camera. My phone is new again! Expensive Phones calls for Expensive Parts, and Great work don't come cheep! if you find yourself in a pickle like I did check out AWT!
Estephanie Albarran
Estephanie Albarran
March 28, 2022.
Verified
So fast and amazing customer service !!! highly recommend
Rhino Moving Pros
Rhino Moving Pros
March 21, 2022.
Verified
These guys are awesome and very friendly, and definitely know what they are doing.
Julie Polk
Julie Polk
March 18, 2022.
Verified
I stopped in here today to have my lap top looked at..Operator error🥴🥴, So anyway Brennan is such a smart young man, he clicked a few keys and I was back in business..Lance and Brennan we're perfect businessman as well as gentlemen, thank y'all so much for fixing an old ladies "Screw up"😁

Satisfaction Guaranteed

No Commitments

Our subscription services are all month-to-month, with no contracts. We strive to improve the IT infrastructure of both our customers and ourselves each and every day.

Expert Support Around the Clock

We minimize downtime by performing maintenance during predefined times after business hours.
Submit a ticket in the evening, have it resolved by morning.