Support Center

support categories

Remote Support

Allow an AWT technician to remote in and take control of your computer.

Client Login

Access your client portal to check open tickets, submit help requests, pay a bill, and more.

Help Request

Submit a request here for a quick response from your support team. Commercial clients only.

Common Questions

Check out our FAQ section for common questions and easy answers.

FAQ

Knowledge base

Find quick troubleshooting guides for common problems in our public documentation library.

Contact Us

Have a sales or other general inquiry?
Contact us directly for a quick response.

Frequently Asked Questions

Can I pay an invoice online?

Yes, you can!

If your invoice was emailed to you, there will be a link in the email to pay online with a credit card using our secure payment portal.

Alternatively, you can sign in to your Client Portal to make payments and view open invoices.

We accept most payment methods. Contact us to ask about other options.

How do I access my Client Portal?

Client Portals are currently only being provided upon email request.

Click on     or “Clients” at the very top of this website and then navigate to “CLIENT LOGIN” to find the login page.

Click here to access your Client Portal

 

How do I check on a repair ticket status?

For in-store repair services on phones, computers, or other electronics, contact the store directly.

You may have enabled SMS text updates which enables you to simply text* us your inquiry and a technician will respond as quickly as possible.

*You must have received a text from AWT initially. SMS and other data rates may apply.

972-771-2255

How do I file a warranty claim?

Warranty claims can only be fulfilled in-store with a customer service representative. 

Feel free to give us a call before your visit to fill us in on all the details. This way we can tell you more about what to expect given your specific situation, and we can be prepared for prompt service when you arrive. 

Read our warranty policy and information by clicking here.

 

What services does AWT offer?

AWT is a Technology Solutions Provider, focusing on consumer electronics and small business solutions.

This is a short list of some of those services.

iPhone / Smartphone Services

Screen repair, battery replacement, camera repair, charging port repair & more.

iPad / Tablet Services

Screen repair, battery replacement, camera repair, charging port repair & more.

Mac & PC Services

Laptop screen replacement, advanced hardware/software diagnostics & repair, data recovery & data transfer, password removals, software installation, virus removal & more.

Business IT Services

Security, maintenance, servers, networks & everything in between. Business IT is the very core of what AWT is. If it has to do with tech in your business, we can help.

Smart Home Services

Smart locks, lights, Wi-Fi, cameras, garage doors, gates & more.

Mobile Accessories

Wholesale pricing for mobile device cases, chargers, screen protectors & more.

 

Discover more about our services and what we do by clicking here.

We provide a wide array of services to cover nearly every area of consumer and business technology.

Contact us today to find out how AWT can help you.

Where is AWT located?

We are located at 102a E Rusk St., Rockwall, TX 75087.

Click to see us on Google Maps

This is in Downtown Rockwall on the “Square.”

We are directly at the intersection of Highway 66 & 205, right next to the historic Rockwall courthouse.

Parking is limited. There are only a handful of prime spots directly in front of the store, and a few more close spots in front of the historic Rockwall courthouse. Most parking is available in the several large parking lots surrounding the Downtown Square.

 

How do I request on-site or remote support?

Commercial clients: Submit your ticket by clicking here.
You can also reach out to your account manager or a member of your dedicated support team by email or phone any time.

 

New & Residential clients: Contact us with details about your request by clicking here.

You can reach us by phone, email, or in-person.

 

Email: info@awtsupport.com

Phone: (972) 771-2255

Address: 102a E Rusk St., Rockwall, TX 75087