FAQs
Have a tech-related question? We have the answer. Check out these FAQs and give us a call today for more information!
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How do I check on a repair ticket status?
For in-store repair services on phones, computers, or other electronics, contact the store directly.
You may have enabled SMS text updates which enables you to simply text* us your inquiry and a technician will respond as quickly as possible.
*You must have received a text from AWT initially. SMS and other data rates may apply.
972-771-2255How do I file a warranty claim?
Warranty claims can only be fulfilled in-store with a customer service representative. Give us a call or visit us to fill out all the details! Whether you need to sort out a warranty claim or schedule a tablet repair in Rockwall, TX, AWT Support has got you covered. Reach out today.
What services does AWT offer?
AWT is a technology solutions provider focusing on consumer electronics and small business solutions. Some of our services include iPhone/smartphone services, iPad/tablet services, Mac & PC services, business IT services, smart home services, and mobile accessories. According to DataReportal, the average screen time on internet-connected devices among users in the United States is seven hours and three minutes. Call us today to learn more about our services, including phone repair in Rockwall, TX.
How do I request on-site or remote support?
You can also reach out to your account manager or a member of your dedicated support team by email or phone any time.
New & Residential clients: Contact us with details about your request by clicking here.
You can reach us by phone, email, or in-person.
Email: info@awtsupport.com
Phone: (972) 771-2255
Where is AWT located?
We have moved to 101 W Washington St., Rockwall TX 75087. We now have dedicated parking. Schedule your phone or computer repair in Rockwall, TX with our experts today.
Can I pay an invoice online?
Yes, you can!
If your invoice was emailed to you, there will be a link in the email to pay online with a credit card using our secure payment portal.
Alternatively, you can sign in to your Client Portal to make payments and view open invoices.
We accept most payment methods. Contact us to ask about other options.
How do I access my Client Portal?
Click on 
Click here to access your Client Portal.