AWT Repair Warranty Policy

A warm welcome to our community of satisfied customers!

Thank you for choosing AWT Support for your device repair and service needs. Our commitment to excellence is not just about delivering top-notch repair services; it’s about ensuring your peace of mind through our comprehensive warranty policy. This document is designed to provide you with a detailed overview of our warranty terms, conditions, and the process to claim your warranty. Our aim is to ensure that you feel confident and secure in the knowledge that AWT Support is here to support you long after your device leaves our premises.

Section 1: Our Quality Commitment

At AWT Support, we pride ourselves on the quality of our workmanship and the materials we use. Whether it’s a routine screen replacement or a complex logic board repair, our skilled technicians are dedicated to restoring your device to its optimal condition. Our warranty is a reflection of our confidence in our services and the durable parts we employ in our repairs. This commitment covers a range of repairs and services, each tailored to meet the unique needs of your device and ensure its longevity.

Section 2: Warranty Activation and Registration

The moment you complete a transaction with AWT Support, a warranty tailored to the specific service or product purchased automatically activates. This warranty is meticulously recorded against your customer profile or the detailed receipt issued at the time of purchase. While we maintain a comprehensive digital record of all transactions for your convenience, keeping your receipt safe can expedite the warranty claim process, should you need it.

Warranty Registration Process:

• Upon service completion or product purchase, your warranty is activated automatically.
• For services, a digital or physical receipt is provided, outlining the specifics of the service performed and the warranty coverage details.
• For product purchases, the warranty details are included with your receipt, highlighting the duration and extent of the warranty provided.

We encourage our customers to review their warranty details and reach out with any questions or clarifications they might need.

Section 3: Seamless Warranty Transferability

Understanding that devices can change hands, we’ve made our warranties transferable. The warranty is linked to the device’s unique identifier (IMEI or serial number), ensuring that it remains in effect regardless of ownership changes. However, it’s crucial for the integrity of this unique identifier to be maintained. Should this identifier be defaced, become illegible, or be otherwise modified, it could affect the ability to transfer or claim the warranty. This policy is designed to ensure that every device repaired or serviced by AWT Support continues to enjoy warranty protection, no matter its journey.

Conditions for Warranty Transfer:

• The device’s unique identifier must remain intact and legible.
• The new owner must provide the device’s unique identifier and the original purchase receipt (if available) when claiming the warranty.
• The warranty period does not reset upon transfer; the original terms continue to apply.

Section 4: Extensive Warranty Coverage

Our warranty coverage is designed to offer you comprehensive protection against defects in materials and workmanship under normal use conditions. This includes, but is not limited to:

• Screen repairs
• Battery replacements
• Logic board repairs
• Camera repairs

In the event that your device encounters a problem that falls within our warranty coverage, we offer several resolution options:

1. Repair: We will repair the device using new or refurbished parts.
2. Replacement: If repair is not feasible, we may replace the device or the defective part.
3. Store Credit: In unique circumstances, we might offer store credit as a resolution option.

Claiming Your Warranty:

To initiate a warranty claim, you’ll need to provide proof of purchase or allow us to verify the service history in our system. We understand the inconvenience of device issues, which is why we strive to make our warranty claim process as smooth and straightforward as possible.

• Within 14 Days: Our full money-back satisfaction guarantee ensures that you’re completely happy with our service.
• Within 90 Days for Component Failures: Should a component we’ve replaced fail within 90 days, we’ll replace it at no additional cost, subject to our warranty terms.
• After 90 Days: Installation fees may apply, but we’ll always be transparent about any potential costs.

Section 5: Warranty Limitations and Exclusions

While our warranty aims to be as inclusive as possible, there are certain conditions under which it would not apply. These exclusions help us maintain a fair and viable warranty service for all our customers:

• Accidental Damage: Drops, liquid spills, and other accidents are not covered.
• Unauthorized Modifications: Any modifications made to the device that were not authorized or performed by AWT Support could void the warranty.
• Environmental Damage: Exposure to extreme conditions, such as excessive heat, cold, or moisture, is not covered.
• Normal Wear and Tear: The gradual deterioration of the device’s performance over time is not covered under our warranty.

Section 6: Geographical Scope and Limitations

Our warranty services are readily available at all AWT Support designated repair centers. While we are committed to providing exceptional service, please note that shipping or handling costs incurred in facilitating a warranty claim are not covered under our warranty policy. We encourage customers to visit our nearest repair center for prompt and efficient service.

Section 7: Keeping the Lines Open (Contact Information)

Your satisfaction is our top priority, and we’re here to assist with any warranty claims or questions you may have. You can reach us through the following channels:

Email: support@awtsupport.com
Phone: 972-771-2255

For accessory-related inquiries beyond the initial 30-day period, we recommend contacting the original manufacturer for the most direct assistance.

Section 8: Our Commitment to Adaptability (Policy Amendments)

The tech world is ever-evolving, and so are we. AWT Support reserves the right to amend or update our warranty policy to better serve our customers and adapt to new standards and practices. These changes will be made with the aim of providing fair and relevant warranty coverage, always keeping your best interests in mind.

In Closing: Your Trust, Our Treasure

Choosing AWT Support means entrusting us with your device, and we do not take that lightly. Our comprehensive warranty policy is our pledge to you – a promise of quality, reliability, and support. We’re here to ensure that your experience with us is positive, reassuring, and above all, satisfying. Thank you for being a valued member of the AWT Support family. We’re excited to continue serving you and ensuring your devices are in peak condition.